SaaS Steps Over the Line, and Closer to Customers

Software-as-a-Service (SaaS) is transforming the relationship between software providers and their customers. Vendors and customers are increasingly designing and building software products and services more collaboratively—even mission-critical business applications like ERP. That would have been unthinkable a few years ago. Of course, a software company’s biggest customers have always had some say in requesting new features and changes.

Read the source article at Data Center Knowledge

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