Standardize, Innovate, Disrupt and Expand Digital Business with Open APIs

Global enterprise is going through a disruption, wherein companies are trying to redefine their business models, create and sell differentiated products and services, engage customers and communities, and innovate and optimize to remain competitive.

“…CEOs were quick to recognize that there are significant challenges that are causing disruption across all aspects of their organization,” Mark A. Goodburn, Global Head of Advisory at KPMG, told Forbes when discussing their research into growth in a more competitive environment.

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Dell’s ITSM approach

Over the years, I have had numerous interesting discussions on IT Services Management (ITSM) with CIOs from various organizations. It gives me immense pleasure to see that many of these customers have moved forward in the ITSM continuum. It’s a positive change, both in terms of their understanding of the subject, and taking initiatives to implement it.

Read the source article at Home – Dell Community